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Please read the following refund and returns policy carefully when shopping with Voladors Jewelry (“we,” “us,” or “our”). This policy explains the guidelines for product refunds and returns, as well as your rights and obligations.
1.1 If you are unsatisfied with a product purchased through our website or encounter a quality issue, please follow the steps below for a refund:
Within 7 calendar days of receiving the product, mail the item(s) you wish to return to our address, along with proof of purchase. The returned item(s) must be unused, undamaged, and in their original condition.
We will inspect the returned item(s), and upon confirming they meet the refund criteria, we will issue a refund to your original payment method.
The refund amount will include the purchase price of the product and the standard shipping fee you paid. The shipping fee for express or other special services, if applicable, will not be refunded.
1.2 Please note the following refund provisions:
Customized, personalized, or specially tailored products may not be eligible for a refund. We will clearly indicate the refund policy for such items on the purchase page. To avoid any confusion, please contact us to confirm the refund policy before making a purchase.
The refund processing period may take some time. Please be patient, as we typically process refunds within 10 business days after receiving the returned item(s).
2.1 For unsatisfactory or defective products, you may request a return or exchange. Please follow these steps:
Contact us within 7 calendar days of receiving the product to request a return or exchange. We will provide you with detailed instructions for the return process.
The returned item(s) must be unused, undamaged, and in their original condition, with all original packaging and tags intact.
You will be responsible for the shipping cost of the returned item(s), and we recommend using a traceable shipping method to ensure safe delivery of the product.
2.2 Once we receive and confirm that the returned item(s) meet the return criteria, we will arrange for an exchange or refund. In the case of an exchange, we will ship the new product to you.
3.1 Regarding Jewelry Products:
Jewelry products are subject to price fluctuations. Therefore, we follow real-time market prices for refunds and returns. If you decide to return a product, we will refund you based on the market price and your original payment method.
Due to the unique nature of jewelry, we may inspect the product upon its return. If the item is deemed used, damaged, or not in its original condition, we may refuse the refund.
- If you have any questions regarding our refund and returns policy, please feel free to contact us:
- Email: firstname.lastname@example.org
- Last Updated: [2023-07-24]